Digital Consultant & User Experience Designer

About Me

What I do

Away From The Keyboard

Understanding your goals, what your customers really need, and the problems they face will guarantee you will be providing them with a better service, and you cannot do that staring at your computer. In 2016 I founded We Are AFK, a consultancy to help businesses reach their goals by using creative, collaborative workshop exercises.

Content Design

I believe in designing with content-first. I work with your teams to understand how to deliver the right message to your customers and to understand what you should be writing, photographing and filming in the first place. Content doesn't just live on your website, it is everywhere that you interact with your customers.

User Experience

By applying user centred design to your products and services I can help you to give your customers a great user experience. I use lean, and agile methods to understand the business need, validate the purpose and strategy to meet those needs and then use a series of sprints to define the problems, create a hypothesis to test and get it in front of your customers as quickly as possible so we can learn about its effects.

Other Skills

  • UX Design
  • Digital Strategy
  • Information Architecture
  • Customer Surveys
  • Heuristic Analysis
  • Prototyping
  • Conversion Rate Optimisation
  • Content Strategy
  • Workshop Facilitation
  • Stakeholder Engagement
  • User Research
  • Expert Evaluation
  • Design Sprints
  • Technical Solutions Architecture
  • User Journeys
  • Experience Mapping
  • Persona Development
  • Empathy Mapping
Portfolio

Training & Workshops

Teaching & Mentorship

I am a guest lecturer at Universities; preparing students for the industry, and give private one-to-one mentorship as a member of UXPA Mentoring Programme.

More Info