I’m a UX Design Leader with a deep background in everything to do with the web. I am currently a freelance consultant and coach, providing design and research services for agencies, in-house teams and one-to-one coaching services. you can find out more about my coaching credentials at theuxcoach.com
I am proud to have been part of Government Digital Service (GDS) where I held the position of Senior User Researcher for 2 years working alongside colleagues as part of The National Team, helping local authorities across the 4 nations to develop better public services. I also lead projects for GOV.UK Notify, the main communications platform for UK public sector services and helped deliver the Emergency Alerts Broadcasting system before finishing my time in the Data Standards Authority, developing policy and products for the standardisation of data services in government.
As an alumni member of Clearleft I had the great joy of leading projects for AgeUK, NBCUniversal, Wellcome Trust, Nordea, and winning a design award for my contributions to the digital transformation of Royal Borough of Kensington & Chelsea Council.
Throughout my career I have designed and delivered meaningful projects for a diverse set of clients in public and private sector such as The British Red Cross, Southampton University and agencies CX Partners, TPXImpact (Future GOV, Manifesto), Create Change and Tilt
A qualified teacher and trainer, I have lectured on UX Design and design careers at Universities; writing and teaching the curriculum for UX Design at East Sussex College. Over the years I have occassionally presented at conferences and delivered public workshops on UX Design techniques and methods.
Away from the keyboard
My greatest passion is music, having played in a number of loud and brash bands with varying degrees of success. I ride motorcycles, bicycles, and boards, which is where I often find things come unstuck and I get clear. I am a true believer that great things happen when you’re away from the keyboard (AFK) and developed my coaching practice to fit into this, using walkshops as a way to untangle complex problems both professionally and personally.
I was part of the first generation of web and UX people, and now want to focus my time on supporting the next generations make meaingful products and services that make a difference to all of us today, or in the future.